Complaints

It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.

If you have a complaint about our service you may contact the member of our staff with whom you normally deal. Alternatively please contact our Complaints Officer at Cavendish Munro Professional Risks Limited, International House, 1 St Katharines Way, London E1W 1UN or telephone 020 264 0545. You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time if we can.

If following receipt of our final response (or after 8 weeks if we have not yet provided you with our final response) and you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). You may contact the FOS by writing to The Financial Ombudsman Service, Exchange Tower, London E14 9SR or by telephone on 0800 023 4567. Further information is available via their website – www.financial-ombudsman.org.uk

An Eligible Complainant is defined as:
Any private individual
Any business with a turnover of less than £6.5 million and less than 50 staff or has a balance sheet total of less than £5 million.
A charity which has an annual income of less than £6.5 million
A trustee of a trust which has a net asset value of less than £5 million
An individual who has given a guarantee or security in respect of an obligation or liability of a small business